Business Analyst

  • Business Analyst/Project Manager/eProcurement-Contract Job ($65-75 Phr inc).

    Posted on December 18th, 2013

    Business Analyst/Project Manager/eProcurement-Contract Job

    gathering req – scope of work and eprocurement
    pay 65- 75 per hour
    Published Description:
    Our client in municipal government
    BA/ PM for their eProcurment.
    Description
    This client is intending to purchase an electronic procurement system for requisitioning goods and services and managing expenses. This system would replace the primarily manual paper-based system currently in place. The Intermediate Business Analyst/Project Manager will be expected to complete a detailed assessment of needs, work with relevant stakeholders to document our requirements and help develop an RFP based on these requirements. The resource may also assist with the RFP evaluation, analysis and vendor/product selection process.

    The resource will define and document technical/workflow requirements in order to assist vendor consultants and other technical staff in configuring the software. The specifications developed need to provide the detail required to implement all parts of the solution. This resource will need to manage and bring the project to conclusion.
    Deliverables
    A completed and managed project that includes start up, requirements gathering, product selection, workflow analysis, product installation and full documentation:
    • Business requirements and scope of work to be used by the stakeholders as the basis for an RFP
    • Development of the projected workflow using best practices and user requirements
    • System use and test cases
    • Configuration of the new software
    • Detailed strategy and high level plan for the implementation of integration of the existing systems
    Qualifications
    • Proven experience with specifying, developing and implementing software in eProcurement or related areas
    • Proven experience in system configurations
    • Proven experience in integration of eProcurement systems with Financial packages
    • Certified PMP or equivalent
    • Minimum five (5) years experience leading IT application projects
    • Minimum five (5) years experience providing detailed specifications and solutions
    • Minimum five (5) years working as a business analyst
    Skills
    • Excellent project management and organizational skills
    • Excellent analytical skills
    • Excellent written and oral communication skills
    • Team leadership skills
    • Excellent mentoring skills

  • Sr. Business Analyst (Solutions/Strategy Analyst), Contract/$70 Phr Inc. (open)

    Posted on December 18th, 2013

    Project Description:

    Must Have Skill 1:
    Payment industry
    Must Have Skill 2:
    Strategy Development
    Must Have Skill 3:
    Identification and valuation of Promotional Marketing and Sponsorship assets

    Published Description:
    Sr. Business Analyst (Solutions/Strategy Analyst) for a contract role as they look into new frontiers and product offerings within their organization.

    Background:
    The client is looking for a Senior Business Analyst (Solutions/Strategy Analyst) to assist with validation of the feasibility of and recommending an approach for using the client card as a LUM (License Use Management)

    Summary of Role:
    Working under the direction of the Chief Technology Officer and with his team, the Senior Business Analyst will recommend validated partnership business models to fund the use of the client card as a LUM (for transfers and occasional use).

    Primary Responsibilities:
    Objectives:
    • Generate financial benefits to client or its clients and/or customers, such as revenue or cost avoidance, and achieve a good ROI (if applicable), in support of the Business Strategy;
    • Enhance the visibility and strengthen the reputation of client to clients, stakeholders, the general public, and/or prospective and current customers;
    • Enhance the customer experience by offering added-value products and services, and contribute to customer trial, acquisition, and retention;
    • Improve efficiency and potential impact of client’s operations, marketing and communications; and
    • Support the transformation of the region’s transportation and payment systems, as well as other provincial policy objectives.

    Scope:
    Sponsorship, activities may include:
    • Strategic Alliances;
    • Marketing, media, and promotional arrangements with commercial entities;
    • Special event, programs or campaigns;
    • Naming or renaming of client assets, or components of client’s assets, including both tangible (e.g., property, payment media, devices, structures) and intangible; and
    • Program and/or service financial sustainability.

    Note: Grants, Donations, Goodwill Gestures, Academic and NGO Partnerships, Community-Based Partnerships, Fee-for-Service arrangements, Advertising (as an isolated activity), promotions, and incentives led by parent company or in conjunction with other agencies and government bodies are outside the scope of this Policy. The parent company’s promotions and marketing partnerships are subject to the
    Promotional Partners Framework.

    Operational Business Partnership
    • Beyond Sponsorship, Operational Business Partnership activities may include synergistic and/or complementary business process (i.e. cross-promotions, card management) and risk/reward sharing arrangements.

    Approach:
    • Develop and validate a project charter and project plan.
    • Gain understanding of client’s business requirements through review of business strategy and other relevant documentation, and interviews of key client and parent company stakeholders.
    • Conduct primary qualitative and secondary quantitative research.
    • Conduct regular status reviews with client project sponsor and team members.

    Deliverables:
    • A strategy for establishing a self-sustaining and value creating payment media management business model, especially for temporary use, such as transfers and occasional riders; and
    • Recommendations and specific requirements for a go-to-market approach via procurement and/or a business/sponsorship brokerage.

    Relevant Qualifications
    Experience:
    • Payment Industry based consulting services to include, but are not limited to, strategy and process development (e.g., identification and valuation of Promotional Marketing and Sponsorship assets selection criteria, and performance objectives for Sponsorships, etc.),
    • Bundling of Promotional Marketing and Sponsorship packages.
    • Identifying potential Sponsors,
    • Assisting with or leading research on processes for Sponsors on behalf of client.
    • Evaluating ROI (if applicable) for client.
    • University degree in a related discipline – OR – an advanced/specialist certification, requiring an equivalent number of years of post-secondary education.
    Skills:
    • Ability to identify and apply best practices related to Payment Industry.
    • Understanding of both business and technology concepts.
    • Self-starter who can work in a demanding and rapidly changing environment with strong prioritization skills.

    Personal Attributes:
    • Excellent written and oral communications skills
    • Ability to work with all levels of staff
    • Comfort with complexity and ambiguity
    • Ability to quickly learn new concepts and tools

    Certifications / Education:
    • Undergraduate degree or equivalent business experience
    Other Position Requirements:
    • Security clearance (CPIC)

  • Technical Business Analyst/English-Spanish speaking/FT-Perm/Toronto GTA.

    Posted on December 18th, 2013

    Technical Business Analyst – Bilingual
    Contract Position: 6 Months Renewable Purpose
    The Information Technology and Solutions team (A global financial / banking services company) is looking for a bilingual (Spanish/English), seasoned and detailed oriented Technical Business Analyst professional to join the International Banking Contact Centre delivery team. The Technical Business/Systems Analyst will be responsible for requirements gathering, analysis, implementation, documentation and delivery of initiatives related to Contact Centre Technologies. The incumbent will act as technology and business expert, providing expertise and counsel, ensuring stakeholders are well informed regarding options and technology choices in support of business needs. He/She must possess strong leadership and mentoring skills with the ability to influence management and peers. He/She must very flexible and adaptive to new technologies and maintain a big picture perspective at all times
    He/she must be able to interact with various people in business analysis, business users, development, architecture and production support groups. It is essential that the incumbent to be proactive, eager to learn, able to work independently and to have a ‘Can Do’ attitude.  General qualifications:
    -  Must be bilingual Spanish and English
    -  Demonstrated in-depth knowledge and/or hands-on experience with Contact Centre Technologies such as:
    Avaya PBX, (ACD, Call Prompter, Monitoring Functions, etc )
    Avaya Proactive Contact Dialer – APC
    Voice Recording
    Genesys IVR
    CTI Technologies
    Workforce Management
    CRM Applications (Design, Development and/or Architecture) -  Familiar with BCP and DRP Process and requirements around the Contact Centre and its technologies.
    -  Excellent written and oral communication skills.
    -  Strong analytical skills.
    -  Strong project leader skills.
    -  Ability to work independently (minimum supervision).
    -  Proficient in MS Office, PM Tools and Visio.
    Desired business/Subject expertise knowledge:
    - Familiarity with Financial Products.
    - Familiarity with Contact Centre operations

    If interested, please submit your Word resume to cvit@fivestarsolutions.ca

  • Solutions Analyst/Business Process (FT/Perm-90K base)/North York

    Posted on December 18th, 2013

    Solutions Analyst.(Business Process)
    The Solutions group is the initial point of contact within IT for all divisions  to drive the creation of IT solutions that increase revenue, operational efficiency and client satisfaction.
    As a member of the IT Solutions team, this individual will work closely with:
    - Business stakeholders to understand their needs and develop well-defined solution strategies and IT roadmaps
    - Work with IT to drive delivery of the solutions in the roadmap.
    The role will develop and provide input into the solution roadmaps, to ensure execution is moving forward and is aligned with the direction outlined by the Executive Team.  Responsibilities:
    - Work closely with Business stakeholders to understand their direction and strategy in order to identify IT solution needs
    - Establishes working relationships internally and externally to collaborate on issues; building networks with key contacts outside own area of expertise
    - Perform analysis, provide input to and develop solution summaries and recommendations for use by the Sales and Account Management teams
    - Develop RFIs, RFPs and score cards for use in the vendor selection phase of solution development
    - Provide input for and maintain a rolling 3-year Solution Roadmap for and its constituent business lines
    - Develop and provide input into the technology related sections of Business cases
    - Work with IT Delivery and PMO to coordinate proper handoff of solution into the delivery process and to provide SME support as needed during the delivery phase
    - Act as a key contributor to all facets of the solution e.g. analysis, high level design, vendor selection, contract negotiation, knowledge transfer to delivery and support teams Requirements
    7+ years of related job and/or sector experience
    5+ years of experience in product management and/or solutions management ideally in an information technology role
    5+ years of technical experience in applications particular web and mobile but also including back office, business intelligence, database and network technologies
    Exceptional verbal, written and presentation skills
    Ability to conceptualize complex ideas into the key artifacts required to develop solutions
    Experience with writing business cases, feasibility & alternative studies, competitive & market analysis, use cases, rfq/rfi/rfp processes including document creation and business process flows
    Strategic leader able to rapidly absorb multiple inputs and develop a solid, defendable go forward position which will serve as a blueprint for the IT roadmap
    Ability to think from an end-user s point-of-view in terms of application configuration, usability

    Please submit your Word profile for immediate consideration to cvit@fivestarsolutions.ca

  • Solutions Analyst/ERP (FT-Perm-90K base)

    Posted on December 18th, 2013
    Solutions Analyst.
    The Solutions’ group is the initial point of contact within IT for all divisions  to drive the creation of IT solutions that increase revenue, operational efficiency and client satisfaction.
    As a member of the IT Solutions team, this individual will work closely with:
    - Business stakeholders to understand their needs and develop well-defined solution strategies and IT roadmaps
    - Work with IT to drive delivery of the solutions in the roadmap.
    The role will develop and provide input into the solution roadmaps, to ensure execution is moving forward and is aligned with the direction outlined by the Executive Team.
    Responsibilities:
    - Work closely with Business stakeholders to understand their direction and strategy in order to identify IT solution needs
    - Establishes working relationships internally and externally to collaborate on issues; building networks with key contacts outside own area of expertise
    - Perform analysis, provide input to and develop solution summaries and recommendations for use by the Sales and Account Management teams
    - Develop RFIs, RFPs and score cards for use in the vendor selection phase of solution development
    - Provide input for and maintain a rolling 3-year Solution Roadmap for and its constituent business lines
    - Develop and provide input into the technology related sections of Business cases
    - Work with IT Delivery and PMO to coordinate proper handoff of solution into the delivery process and to provide SME support as needed during the delivery phase
    - Act as a key contributor to all facets of the solution e.g. analysis, high level design, vendor selection, contract negotiation, knowledge transfer to delivery and support teams
    Requirements
    • 7+ years of related job and/or sector experience
    • 5+ years of experience in product management and/or solutions management ideally in an information technology role
    • 5+ years of technical experience in applications particular web and mobile but also including back office, business intelligence, database and network technologies
    • Experience with ERP selection and associated architecture
    • Exceptional verbal, written and presentation skills
    • Ability to conceptualize complex ideas into the key artifacts required to develop solutions
    • Experience with writing business cases, feasibility & alternative studies, competitive & market analysis, use cases, rfq/rfi/rfp processes including document creation and business process flows
    • Strategic leader able to rapidly absorb multiple inputs and develop a solid, defendable go forward position which will serve as a blueprint for the IT roadmap
    • Ability to think from an end-user’s point-of-view in terms of application configuration, usability
    • Deadline oriented with strong attention to detail
    • Ability to work with minimal supervision
    • Previous working experience in a Matrix management structure
    Might be called a BSA or a BA or Prod Mgr – really hybrid role

    business, Prod mgmt, and consulting – define bus cases, ben w IT, tech solutions and options – write rfp – proof of concept – doc related to business and road map – to start end of Jan early Feb -Strong analysis – strong documentation – should be technical – applications – ERP selection experience

    Please submit your Word resume to cvit@fivestarsolutions.ca for immediate consideration.